Below you will find the procedure we use regarding returning packaging materials like crates, pallets etc. The collection of these goods is not standard and only takes place in consultation with our logistics department. After completing the form below, our logistics department will contact you to make further arrangements and discuss the possibilities of collecting.

1.           Please collect the delivery list(s), this comes with each delivery both digitally and with the delivery. This list states the number and type of packaging delivered. We can only collect packaging that was delivered by us in the same season (season runs from 1 July to 30 June). So please do not try to register all your returning materials towards the end of the season, because then we will not be able to dispose them to our suppliers. The logistics department will check the numbers on the application and respond to any discrepancies as to what can be collected.

2.           Collect the materials and stack them according to the sample photos below. Make sure it is in on a central and easy accessible location for our driver. We may refuse the materials or deduct an amount of extra handling fee from the credit if it is not stacked as requested or filled with other waste like labels, pots, foils etc.

3.           You can then submit the form. Within 3 working days, our logistics department will contact the specified contact person to make a collection appointment for the returning materials. We aim to collect it within 5 working days. The quantity of packaging must be profitable before we come to collect it. We apply a minimum threshold of 500 euro packaging value within the Benelux and outside the Benelux only after consultation. This consideration is based on transport costs and environmental considerations. If we use our own transport for a subsequent delivery, we can of course bring packaging below the limit.

4.           After collection, the packaging will be checked and you will receive a credit note for the recycled goods. The credited amount is slightly lower than the sales value due to administration, transport and handling costs.

5.           Would you like to return the packaging yourself? Please do so! In principle, this is possible every working day between 7.30 a.m. and 4 p.m.. Please let us know in advance at fust@ebben.nl. Please note that the quantities delivered will be checked again. If they do not match, the extra quantities cannot be returned.