FUST PROCEDURE

Below you will find the procedure we use regarding packaging. The collection of packaging is not standard and only takes place in consultation with our logistics department. After completing the form below, our logistics department will contact you to make further arrangements and discuss the possibilities.

1.           Please collect the delivery list(s), this comes with each delivery both digitally and with the delivery. This list states the number and type of packaging delivered. We can only collect packaging that was delivered by us in the same season (season runs from 1 July to 30 June). So please do not try to register all your kegs towards the end of the season, because then we will not be able to dispose of them to our suppliers. The logistics department will check the numbers on the application and respond to any discrepancies as to what can be collected.

2.           Collect the kegs and stack them according to the sample photos below. Make sure it is in one central and accessible location for our driver. We may refuse the keg or deduct an amount of extra handling fee from the credit if it is not stacked as requested or filled with other waste. All labels and jars should be removed from/from the different types of cask.

3.           You can then submit the form. Within 3 working days, our logistics department will contact the specified contact person to make a collection appointment for the keg. We aim to return it within 5 working days. The quantity of packaging must be profitable before we come to collect it. We apply a minimum threshold of 500 euro packaging value within the Benelux and outside the Benelux only after consultation. This consideration is based on transport costs and environmental considerations. If we use our own transport for a subsequent delivery, we can of course bring packaging below the limit.

4.           After collection, the packaging will be checked and you will receive a credit note for the recycled goods. The credited amount is slightly lower than the sales value due to administration, transport and handling costs.

5.           Would you like to return the packaging yourself? Please do! In principle, this is possible every working day between 7.30 a.m. and 4 p.m.. Please let us know at fust@ebben.nl. Please note that the quantities delivered will be checked again. If they do not match, the extra quantities cannot be returned.